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Last Updated: 7/20/21

Job Description

Dear Job Seekers

AIG is Hiring for:

Job Title: Dispatcher

Job Description:

  • Accurately locates and dispatches a service provider for a claim through utilized program / software.
  • Taking inbound / outbound calls related to all dispatched claims, open claims issues and service provider related issues.
  • Ensures the customer is updated as to the status of all pending dispatches.
  • Once the dispatch is completed ensures the customer has all the needed info.
  • Performs quality customer service through proper telephone communication.
  • Dispatches service provides within accepted rate limits; responsible for controlling cost via lowest cost / highest quality service solution for each claim.
  • Daily point of contact for the active service provider network. Handling new claim requests within service level agreement timeframes.
  • Solicitation of new or existing service centers based on contact coverage needs. Sending necessary forms to servicers for dispatching or service agreement negotiation purposes, and performing all necessary follow-up.
  • Report and / or correct issues with the current servicer network.
  • Position Requirements Beneficial Knowledge, Skills, and Abilities Prior Customer Service
  • Technical Experience Project Management Skills Team Orientated Education / Experience Requirements High school diploma or GED required.
  • Previous call center experience preferred.
  • Internal candidates need to have at least six months of employment and good attendance history.

Experience: 5 years

Salary: As per the Company Standards

Location: Mumbai

Company Details

Hyderabad, Telangana, India
JobSpeedo recruitment deals with permanent, fixed term and temporary recruitment from entry level positions to Director level.Our partner clients and candidates benefit from over 5 years combined recruitment expertise gained across India. Our values are woven into the way we work with clients and candidates alike with integrity, trust, respect and enthusiasm at the core. JobSpeedo recruitment's f...