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Technical Writer Team Leader

jobsaplings

Last Updated: 5/04/21

Job Description

Dear Job Seekers,

Google is Hiring for:

Job Title: Technical Writer Team Leader

Job Description:

  • Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment
  • As a Technical Writer Team Leader, you are responsible for creating clear operational, concise and accurate documentation for users, according to the standards and guidelines established in the team.
  • Technical Writer Team Leader is responsible for coordinating the activities of technical writing as well as translation of documents.

Position Responsibilities:

  • Lead a team of writers and quality analysts in producing support content for advertisers.
  • Ensure that the writing and quality workflow meets key performance indicators (KPIs), including quality and other SLAs.
  • Establish, maintain, and improve processes, training, and feedback mechanisms to ensure these KPIs are met.
  • Liaison with other Googlers and management to report on KPIs and draft detailed plans for improvement.
  • Serve as a project manager for any special projects and ensure deliverables also meet KPIs and SLAs. Conduct data analysis and prepare reports to communicate team operations.
  • Coach and mentor writers as needed.
  • Serve as a backup quality analyst or writer as needed.
  • Minimum qualifications: Proficient in web publishing, and at least one content-management system Strong decision-making, communication, and collaboration skills.
  • Excellent verbal and written English language skills
  • 7-10 years of experience in technical writing / editing digital content of medium length (400-700 words)
  • 2+ years’ experience in operations management, such as program manager, managing editor, or project management.
  • Ability to understand technical or product documentation source materials.
  • Ability to spot trends in data and drive operational excellence. Passion for driving operational and process improvements.
  • A passion for producing great content.
  • Excellent technical and business communication skills
  • Strong organizational and time-management skills
  • Ability to manage multiple projects and responsibilities in a fast-paced and team focused environment Great interpersonal skills, proactive approach, and a positive attitude
  • Preferred qualification: Bachelor's degree from an accredited institution, or must have reached college level Knowledge of web usability (e.g., UX, SEO, or similar).
  • Experience leading a team Benefits
  • We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
  • We support your family with gender-neutral baby bonding leave, 26-week birth-parent maternity leave, and generous life, accident and disability insurance minimums
  • We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about
  • At Google Operations Center, we don't just accept differences, we celebrate them.

Experience: 7-10 years

Salary: As per the Company Standards

Location: Hyderabad



Company Details

Hyderabad, Telangana, India
JobSaplings India is a young recruitment-consulting firm known for providing timely, cost effective recruitment solutions with a low attrition rate. We have developed skills in spotting talents through head hunting and talent search mechanism for positions at all levels and functions. In the present era of hyper competition, human resources are crucial in maintaining one’s competitive advant...