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Technical Support Engineer

ConnectinPro

Last Updated: 9/25/21

Job Description

Dear Job Seekers,

DXC Technology India Private Limited is Hiring for:

Job Title: Technical Support Engineer

Job Description:

  • Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.
  • Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
  • Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects for process or quality improvements. Work is reviewed periodically by Supervisor or Team Lead.

Experience: 4 years

Salary: As per the Company Standards

Location: Bengaluru



Company Details

Hyderabad, Telangana, India
ConnectinPro is a full service consultancy company offering recruitment , staffing & manpower consulting services.  Experience : The team has more than 5 years combined experience working with start-up microfinance institutions, transforming, growing and established entities in the recruitment services sector. Vision : Transcend as a local leading professional services firm f...