Dear Job Seekers,
DXC Technology India Private Limited is Hiring for:
Job Title: Technical Support Engineer
- Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.
- Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence.
- Participates in projects for process or quality improvements. Work is reviewed periodically by Supervisor or Team Lead.
Experience: 4 years
Salary: As per the Company Standards