Dear Job Seekers,
Novartis is Hiring for:
Job Title: Service Assurance Expert
- We have a clear understanding and deep commitment that IT will be a critical factor in our future success. â€¢ Perform Informative analysis to derive the P1 / P2 trends in AMS and drive the RCA / CAPA to prevent future occurrences across AMS
- Collaborate with enabling teams and Operations to improve the RCA completion timelines, seek support from Service
- Operations as needed.
- Setup governance model to review, validate and implement Opportunities. Prioritize the opportunities in consultation with Operations and drive them through Suppliers
- Identify and define new process improvement opportunities.
- Drive multiple problem management initiatives to improve stability and quality of service â€¢ Design reports that makes the Insights available.
- Ensure compliance to internal and external regulations (e.g. Sarbanes Oxley Act)
- Take accountability to ensure alignment with Security and Compliance policies and procedures within Service/Solution Assurance scope. â€¢ Work towards identification and mitigation of risk
Experience: 12-15 years
Salary: As per the Company Standards