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Service Assurance Expert


Last Updated: 9/22/21

Job Description

Dear Job Seekers,

Novartis is Hiring for:

Job Title: Service Assurance Expert

Job Description:

  • We have a clear understanding and deep commitment that IT will be a critical factor in our future success. • Perform Informative analysis to derive the P1 / P2 trends in AMS and drive the RCA / CAPA to prevent future occurrences across AMS
  • Collaborate with enabling teams and Operations to improve the RCA completion timelines, seek support from Service
  • Operations as needed.
  • Setup governance model to review, validate and implement Opportunities. Prioritize the opportunities in consultation with Operations and drive them through Suppliers
  • Identify and define new process improvement opportunities.
  • Drive multiple problem management initiatives to improve stability and quality of service • Design reports that makes the Insights available.
  • Ensure compliance to internal and external regulations (e.g. Sarbanes Oxley Act)
  • Take accountability to ensure alignment with Security and Compliance policies and procedures within Service/Solution Assurance scope. • Work towards identification and mitigation of risk

Experience: 12-15 years

Salary: As per the Company Standards

Location: Hyderabad

Company Details

Hyderabad, Telangana, India
JobSpeedo recruitment deals with permanent, fixed term and temporary recruitment from entry level positions to Director level.Our partner clients and candidates benefit from over 5 years combined recruitment expertise gained across India. Our values are woven into the way we work with clients and candidates alike with integrity, trust, respect and enthusiasm at the core. JobSpeedo recruitment's f...