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Heroku Platform Support Engineer


Last Updated: 9/16/21

Job Description

Dear Job Seekers,

Salesforce is Hiring for:

Job Title: Heroku Platform Support Engineer

Job Description:

  • Heroku takes a heavy engineering driven approach to support. Our team of support engineers intimately understand cloud application architecture and common issues putting them in a unique position to build customer facing diagnostic tools.
  • While you will be developing and improving our documentation and participating in forums and discussions
  • Building customer facing tools and applications Building and maintaining support's internal tools Developing sample applications Providing feedback to our product teams
  • Primary Responsibilities Heroku customers are deploying some of the coolest and most innovative web applications today.
  • Developing resolutions to the root causes of common customer problems.
  • Monitoring and addressing customer tickets to understand common issues.
  • Updating documentation to help our customers better understand our platform.
  • Additional Responsibilities Periodically, you will be required to be on-call for critical support issues opened by our top customers.
  • Assist in the development of internal support tools and interfaces. Handle customer-facing communication of platform incidents.
  • Communicate customer issues to other internal teams.
  • Over time, become an expert in specific product areas to be able to address and champion these issues directly.
  • Experience You should have experience as a software engineer and / or white-box tester Be passionate about helping real customers solve real problems Have a strong background in web application development using technologies such as Python / Django, Ruby / Rails, JavaScript / NodeJS Relational databases such as PostgreSQL or MySQL NoSQL technologies like Memcached, Redis, or MongoDB Be a well-organized and effective communicator of technical concepts Accommodations

Experience: 5 years

Salary: As per the Company Standards

Location: New Delhi

Company Details

Hyderabad, Telangana, India
Jobsaisless Consultancy is committed to equipping micro, small and medium sized entities build a sustainable future through financial education, customized micro-finance training and advisory services.Established in 2018, the Jobsaisles team is highly valued for their skills in market research, project management andpolicy development. We design and deliver programs which ensure our clients have t...