Dynamics AX Support Specialist – ITIL
jobspeedo
Job Description
Dear Job Seekers,
CBRE is Hiring for:
Job Title: Dynamics AX Support Specialist – ITIL
Job Description:
- Working knowledge of Microsoft Dynamics AX functional capabilities centered around Finance and Project Management and accounting
- Working knowledge of technical architecture of Microsoft Dynamics AX
- Knowledge of ServiceNow or similar service desk solution
- Some understanding of ITIL processes and their application to support.
- Should working experience with Agile Teams.
- Monitor and maintain the Dynamics support queue
- Respond and resolve incidents and service requests to meet or exceed agreed SLA- s, delivering a consistently high quality of service
- Demonstrates a working knowledge of Dynamics and supporting technology
- Conducts research to fully understand assigned issues
- Diagnose and resolve Dynamics issues and provide information to educate the users on resolutions in a prompt, courteous, and professional manner
- Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
- Ensure that support issues are assigned and resolutions are fully documented
- Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
- Validate that issues require Dynamics support and request redirection of those that do not to the appropriate team
- Carry out additional duties as instructed and agreed by the Dynamics support coordinator
- Provide backup and coverage to the Dynamics support coordinator as required
Experience: 4-5 years
Salary: As per the Company Standards
Location: Hyderabad
Company Details
Hyderabad, Telangana, India