Dynamics AX Support Specialist – ITIL

Dear Job Seekers,

CBRE is Hiring for:

Job Title: Dynamics AX Support Specialist – ITIL

Job Description:

• Working knowledge of Microsoft Dynamics AX functional capabilities centered around Finance and Project Management and accounting
• Working knowledge of technical architecture of Microsoft Dynamics AX
• Knowledge of ServiceNow or similar service desk solution
• Some understanding of ITIL processes and their application to support.
• Should working experience with Agile Teams.
• Monitor and maintain the Dynamics support queue
• Respond and resolve incidents and service requests to meet or exceed agreed SLA- s, delivering a consistently high quality of service
• Demonstrates a working knowledge of Dynamics and supporting technology
• Conducts research to fully understand assigned issues
• Diagnose and resolve Dynamics issues and provide information to educate the users on resolutions in a prompt, courteous, and professional manner
• Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
• Ensure that support issues are assigned and resolutions are fully documented
• Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
• Validate that issues require Dynamics support and request redirection of those that do not to the appropriate team
• Carry out additional duties as instructed and agreed by the Dynamics support coordinator
• Provide backup and coverage to the Dynamics support coordinator as required

Experience: 4-5 years

Salary: As per the Company Standards

Location: Hyderabad