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Dynamics AX Support Specialist – ITIL

jobspeedo

Last Updated: 4/13/21

Job Description

Dear Job Seekers,

CBRE is Hiring for:

Job Title: Dynamics AX Support Specialist – ITIL

Job Description:

  • Working knowledge of Microsoft Dynamics AX functional capabilities centered around Finance and Project Management and accounting
  • Working knowledge of technical architecture of Microsoft Dynamics AX
  • Knowledge of ServiceNow or similar service desk solution
  • Some understanding of ITIL processes and their application to support.
  • Should working experience with Agile Teams.
  • Monitor and maintain the Dynamics support queue
  • Respond and resolve incidents and service requests to meet or exceed agreed SLA- s, delivering a consistently high quality of service
  • Demonstrates a working knowledge of Dynamics and supporting technology
  • Conducts research to fully understand assigned issues
  • Diagnose and resolve Dynamics issues and provide information to educate the users on resolutions in a prompt, courteous, and professional manner
  • Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
  • Ensure that support issues are assigned and resolutions are fully documented
  • Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
  • Validate that issues require Dynamics support and request redirection of those that do not to the appropriate team
  • Carry out additional duties as instructed and agreed by the Dynamics support coordinator
  • Provide backup and coverage to the Dynamics support coordinator as required

Experience: 4-5 years

Salary: As per the Company Standards

Location: Hyderabad



Company Details


jobspeedo

Hyderabad, Telangana, India

JobSpeedo recruitment deals with permanent, fixed term and temporary recruitment from entry level positions to Director level.Our partner clients and candidates benefit from over 5 years combined recruitment expertise gained across India. Our values are woven into the way we work with clients and candidates alike with integrity, trust, respect and enthusiasm at the core. JobSpeedo recruitment's f...