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Senior Network Security Engineer


Last Updated: 4/28/21

Job Description

Dear Job Seekers,

DXC Technology India Private Limited is Hiring for:

Job Title: Senior Network Security Engineer

Job Description:

  • Proven ability in learning and upgrading new technologies/technical skills.
  • Must be able to demonstrate excellent troubleshooting and problem-solving skills.
  • Good communication skills
  • Good understanding (of L3/L4 Level) of Switching & routing protocols
  • Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
  • Analyze/solve protocol routing problems - Use advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed.
  • Knowledge troubleshooting different Firewall products ASA, Palo Alto, Checkpoint • Firewall installation and code upgrades.
  • Experience with IPSEC, VPN, and SSL Configuration and troubleshooting of Site to Site as well as Remote Access VPN • ITIL V3 Foundation Certification is desired.
  • Participate in Change management Participate and provide inputs on Change management processes. Quality Assurance
  • Ensure ITSM compliance for all incidents and service calls • Ensure SLA compliance for all incidents and service calls
  • Ensure usage of documents from the KB for proper resolution of incidents and service calls
  • Ensure adherence to Incident management standardization codes • Active participation in audits and facilitating the same
  • Communication and Notification
  • Adherence to the documented notification, elevation and escalation process
  • Communication to the customer both while responding to a case and after resolution of the case
  • Handle vendor coordination and further coordinate with them on technical grounds
  • Coordination and communication with other incident management groups Reviews
  • Participate in regular reviews with the Delivery Leads • Participate in team meetings • Participate in Service Delivery reviews Reporting
  • Provide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected.
  • Update daily reports and checklists as defined Contribute towards preparation of Service Delivery Reviews Documentation
  • Ensure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management tool
  • Help in preparing process and ITIL documents needed for the delivery Incident Life Cycle Coordination
  • Keep track and update status of pending incidents and service requests and ensure closure of them
  • Work closely with the L3/L4 Team on repetitive tickets from a problem management perspective
  • Ensure response & resolution of most of the incidents and service requests
  • Ensure response & resolution or recovery of service ASAP after implementation of solution / workaround for cases.

Experience: 8 years

Salary: As per the Company Standards

Location: Bengaluru

Company Details

Hyderabad, Telangana, India
ConnectinPro is a full service consultancy company offering recruitment , staffing & manpower consulting services.  Experience : The team has more than 5 years combined experience working with start-up microfinance institutions, transforming, growing and established entities in the recruitment services sector. Vision : Transcend as a local leading professional services firm f...