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Operations Team Lead

Jobsaisles

Last Updated: 4/11/21

Job Description

Dear Job Seekers,

Our Client is Hiring for:

Job Title: Operations Team Lead

Job Description:

  • Keeping up to date with business development and new product lines Reporting to the
  • Customer Service Manager Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs Ensure training and development plans are maintained for all team members
  • Use company methodology, team input and own initiative to ensure attendance and retention targets are achieved
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Support the Operations Manager to highlight operational risks and areas for improvement Lead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfaction Keep up to date with any industry changes affecting the business and relaying this knowledge back to the team
  • Deliver the allocated part of the operation within agreed budgets, service levels and business targets Escalate any appropriate problems to senior management
  • Support the Senior to highlight operational risks and areas for improvement Required Skills and
  • Experience: Team management experience Coaching and communication skills Minimum of 2 years

Experience: 2 years

Salary: As per the Company Standards

Location: Gurgaon



Company Details


Jobsaisles

Hyderabad, Telangana, India

Jobsaisless Consultancy is committed to equipping micro, small and medium sized entities build a sustainable future through financial education, customized micro-finance training and advisory services.Established in 2018, the Jobsaisles team is highly valued for their skills in market research, project management andpolicy development. We design and deliver programs which ensure our clients have t...