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Service Cloud Support Manager


Last Updated: 9/03/21

Job Description

Dear Job Seekers,

Our Client is Hiring for:

Job Title: Service Cloud Support Manager


Establish workflows, practices, and standards to ensure that ongoing support is provided to day to day business operations

Provide staff guidance in analysing and resolving complex / escalated operational issues/problems

Track and monitor daily workload to ensure business and operations expectations are met

Evaluate existing applications to determine technical changes, schedules projects, resources, and monitors timely deliveries

Manage subordinate staff in the day-to-day performance of their jobs

Ensure that department milestones/goals are met and adhering to approved budgets

Develop and provide extensive knowledge of department processes

Contribute to improving support processes, and need to be able to think quickly and adapt in a flexible work environment


10+ years of experience with 5+ years of experience in Salesforce development and implementations Skills with good command on Apex, controllers and extensions, triggers, batch processes, and APIs

Masters at least one application area or platform (SFDC Service Cloud) and the integration aspects with other platforms, including a solid understanding of architecture

End-to-End functional awareness of Sales Cloud and Service Cloud

Knowledge of development/coding standards and best practices in VF/Apex and governor limits

Basic knowledge of Marketing Cloud, Lightning Framework and Lightning Design System is preferred

Experience in Process Automation, Security configuration, Data Model creation, Reports, and Dashboards creation, Communities and [Register to View] Sites, Single Sign-On

Thorough understanding of the Life Cycle of Development including Salesforce Deployment/Packaging effectively using Metadata API, ChangeSet and Ant

Expertise in using REST API's, SOAP Web services, S-controls, SOQL, SOSL

Ability to guide a medium-sized team of support team members

Customer orientation and customer-facing skills

1 to 3 years supervisory experience may be required

Agile and Waterfall methodology experience

Self-starter, highly motivated, ability to handle competing priority with excellent communication skills

Experience: 10+ Years

Salary: As per the Company Standards

Location: Bangalore

Company Details

Hyderabad, Telangana, India