Dear Job Seekers,
DXC Technology India Private Limited is Hiring for:
Job Title: Sr.Assistant For the HR Chat process
- Attend to the queries from employees on HR-related areas that are processed by the shared services functions.
- Record the queries in form of cases or chat for tracking purposes.
- Provide clarity to the queries and resolve issues associated with the query as per the defined company policy and procedures. Escalate issues that need a subject matter expert interference to the respective functional teams within shared services.
- Maintains history of records and related problem documentation.
- Understands computerized data entry systems and uses these systems to track activities.
- Utilizes available technology to respond to employee inquiries and logs cases in the appropriate functional area.
- Maintains composure in critical situations. Understands organizational functions and personnel. Interacts with team members, management, and employees on HR / Pay issues to ensure the highest level of employee satisfaction.
- Provide feedback to the lead on common issues/concerns observed on a real-time basis. Identifies, evaluates, and prioritizes employee issues and complaints related to the Shared services functions.
- Analyzes and evaluates issue reports and makes recommendations to employee experience.
- Ensures service level agreements are met or exceeded.
Experience: 3-5 years
Salary: As per the Company Standards