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Sr.Assistant For the HR Chat process


Last Updated: 3/27/21

Job Description

Dear Job Seekers,

DXC Technology India Private Limited is Hiring for:

Job Title: Sr.Assistant For the HR Chat process

Job Description:

  • Attend to the queries from employees on HR-related areas that are processed by the shared services functions.
  • Record the queries in form of cases or chat for tracking purposes.
  • Provide clarity to the queries and resolve issues associated with the query as per the defined company policy and procedures. Escalate issues that need a subject matter expert interference to the respective functional teams within shared services.
  • Maintains history of records and related problem documentation.
  • Understands computerized data entry systems and uses these systems to track activities.
  • Utilizes available technology to respond to employee inquiries and logs cases in the appropriate functional area.
  • Maintains composure in critical situations. Understands organizational functions and personnel. Interacts with team members, management, and employees on HR / Pay issues to ensure the highest level of employee satisfaction.
  • Provide feedback to the lead on common issues/concerns observed on a real-time basis. Identifies, evaluates, and prioritizes employee issues and complaints related to the Shared services functions.
  • Analyzes and evaluates issue reports and makes recommendations to employee experience.
  • Ensures service level agreements are met or exceeded.

Experience: 3-5 years

Salary: As per the Company Standards

Location: Chennai

Company Details


Hyderabad, Telangana, India

Truevacancy  is a staffing company serving since 2019. Truevacancy has been immensely successful in creating a network of highly adept intelligent workforce that can help a company achieve their mission-critical projects and goals. Keeping pace with projects and being on the look out for the extremely talented individuals has become ever more challenging. Here is where Truevacancy comes...